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DISCOUNT RELATED

WHAT DOES THE DISCOUNT COVER

This covers everything excluding Gift Cards and any shipping costs. eg. All Pdfs, Kits, Needle Minders, Coasters, SALS etc

MY PURCHASE IS NOT DISCOUNTED

Please make sure you are logged in under the same email you are a club member on.

The discount is only visible in the Checkout Page (where you enter your address). It is not visible on the chart pages or the Cart.

I AM NOT ABLE TO USE THE STUDY/HINTS BUNDLE CODES?

The website unfortunately can only accept one discount at a time. If ordering more than 12 Studies/Hints then in the Checkout please click on the little cross next to the CLUB tag and enter the BUNDLE12/HINTS12 to receive the 15% off. If you wish to also order other patterns, please do this as a separate order to then have 10% off those charts for being a club member. 

 

FREEBIE RELATED

WHEN ARE THE FREEBIES RELEASED?

These are unveiled on the 20th of each month, and they will be attached to the download you receive when your Club Membership renews - so please look out for the email. If your renewal email has not arrived please contact me asap.

If your renewal date is later in the month and you would like it brought forward to the 20th so you can start stitching asap, please contact me and I can change this for you.

CAN I SHARE THE FREEBIES?

No, sorry, as with all my patterns, sharing is not allowed.

I FORGOT TO PICK UP LAST MONTHS FREEBIE CAN I HAVE IT FREE NOW?

Yes, please just message me.

I am in the process of adding these to accounts so that you can just pop over to your account and download them, but not all have yet been added. If your hasn't, please just message me and I can add it.

 

SUBSCRIPTION RELATED

HOW OFTEN WILL I BE CHARGED?

You will be charged monthly on the date of the month that you first sign up if you opted for the monthly subscription. 3/6/12 months will be charged at those intervals on the same day of the month that you joined.

CAN I CANCEL MY SUBSCRIPTION?

Yes ! Once the initial 3mths is up you can cancel at any time. If you cancel mid-contract, then access will be revoked immediately so please ensure you have downloaded the freebie for the month and used the discount code if you need it prior to cancelling.

If you wish to cancel before the first 3 mths are this will be allowed in certain circumstances, please request using the Cancellation Form as I will need to action this for you.

HOW DO I CANCEL?

You will be able to cancel from your Account after the first 3 months. Please log into your account and Slick on 'Subscriptions', located just under your address.

If you wish to cancel within the first 3 months, please fill out the Cancellation Form as this will be allowed in certain circumstances. Please fill out this form at least 48 hours before the renewal is due.

CAN I TRANSFER MY SUBSCRIPTION TO SOMEONE ELSE

Subscriptions are not transferable.